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Strengthening Design Capacity

for South Africa’s Leading Fashion Platform

INDUSTRY

E-Commerce & Retail
(Fashion, Home & Lifestyle)

Location

United Kingdom

The Difference We Made

Driving Digital Transformation

Delivering sleek, user-friendly digital journeys at scale.

Extending the Design Team

Seamless support that helped Superbalist maintain momentum.

Driving Modernisation and Growth

Upgrading key systems and features to keep Superbalist ahead.

From Concept to Outcome

An inside look at the problem we set out to solve and the results we achieved together

The Challenge

Address a staffing gap in Superbalist’s design team while delivering customer-facing innovations and modernising internal tools.

The Result

Accelerated delivery of critical projects, including a redesigned Product Detail Page (PDP), a scalable design system, and new customer engagement features that boosted satisfaction and retention.

MORE DETAILS

Superbalist faced a staffing shortage in its design team while needing to:

Transition from legacy tools to modern digital systems.

Maintain momentum on both internal systems and customer-facing projects.

Launch a long-awaited redesign of the Product Detail Page (PDP).

Balance innovative “blue-sky” designs with realistic development capacity.

The Solution

Monkey and River provided design capacity and strategy support by:

Digitising Pricing Workflows

Built a smart pricing tool to replace Excel-based models.

Customer-Facing Enhancements

Designed new wish lists, “shop the look” functionality, and personalised smart lists to improve engagement.

Redesigning the PDP

Delivered a modernised, scalable and user-focused page redesign.

Admin Tools

Created simplified and reusable back-office tools using progressive disclosure techniques.

Design System Alignment

Integrated new and updated features into Superbalist’s evolving design system.

Collaboration & QA

Worked closely with PMs and internal teams, conducted usability testing, and managed timelines for phased rollouts.

Smarter Pricing Operations

Digitised pricing system replacing Excel workflows

Modernised Product Experience

Redesigned Product Detail Page and new design system integration

Enhanced Customer Interaction

Customer engagement features (wish lists, “shop the look”, smart lists)

Streamlined Internal Processes

Simplified internal admin tools

Modernised Product Experience

Redesigned Product Detail Page and new design system integration

Streamlined Internal Processes

Simplified internal admin tools

Delivering Meaningful
Impact

The collaboration delivered major outcomes for Superbalist’s growth

The Outcome

PDP redesign delivered

Smarter pricing

Customer engagement

Stronger design system

Operational resilience

The Impact

Critical long-delayed project brought to completion

Automated tool improved pricing accuracy and efficiency

New wish list & “shop the look” features boosted user satisfaction

Established a scalable foundation for future updates

Staffing gaps covered without disruption to timelines

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Name Surname / Company
Company Title
“The home of South African online fashion.”

Superbalist is one of South Africa’s leading online fashion retailers, offering apparel, accessories, beauty products and homeware. With a strong focus on women aged 20–45 but serving diverse demographics, Superbalist combines bold, modern design with accessible fashion for millions of customers nationwide.

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Wednesday, 9 July 2025

Anytime between 09:00 – 15:00

If you have any further questions, feel free to call us on (012) 012 5828 or email us at info@monkeyandriver.com

Thank You for Registering!

You’re officially booked to donate blood on:

If you have any further questions, feel free to call us on (012) 012 5828 or email us at info@monkeyandriver.com

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